Call: 305-424-1365 or Visit us: 9391 NW 13th St. Doral, Fl 33172
Wholesale accounts: [email protected]

Shipping and Deliveries



Shipping & Delivery
Unless noted otherwise Carmen & Lola ships all items within 24 hours of receiving your order. The majority of our orders are shipped via UPS, in some cases (such as FPO/APO Addresses) we may use other carriers too like USPS or FedEx.

In order to guarantee freshness and quality, perishable orders are shipped only on Mondays, Tuesdays, and Wednesdays. Keep in mind that perishables ordered Wednesday cannot ship until the following Monday. During the summer months (from May 1 through October 1) we recommend using expedited shipping to ensure freshness, especially on orders that include cheese.

For Ground Service in-stock items will arrive on your doorstep within three to eight business days after receipt of your order. This allows the time it takes for us to hand craft your order, and ship it from our warehouse via Standard Ground 4-6 business day delivery service. Weekends and holidays are not business days and cannot be used to estimate the arrival date. You will be contacted promptly regarding out-of-stock conditions. If you use the Expedited shipping option, your products will arrive on your doorstep two to five business days after receipt of your order.

For Two-Day Shipping expect delivery 2-3 business days after you place your order. We almost always ship our products the first business day after you place your order. Please remember that business days do NOT include weekends or holidays.

If you use One Day Shipping expect delivery 1-2 business days after you place your order. We almost always ship our products the first business day after you place your order. Please remember that business days do NOT include weekends or holidays. Shipments sent overnight to Hawaii and Alaska can take up to 2 business days to reach their destination.

We do not process any orders for Saturday delivery. Orders placed on weekends and holidays are shipped the following business day. If your order is urgent, please place your order by phone at our toll free number 305-393-8588

Carmen & Lola only ships to addresses in the United States including Alaska, Hawaii and Puerto Rico and U.S. Protectorates. We cannot ship to P.O. boxes, but do ship to FPO/APO addresses even though we do not guarantee a specified delivery time to military members outside of the U.S. All shipping charges are calculated by UPS based on weight and destination at the time of check-out. On perishable products we add frozen gel packs and use an insulated box.

Please note that carrier delays are out of our control but they do happen, especially during the busy holiday seasons and when adverse weather conditions occur. Please ensure your recipient address is correct. During holiday periods, please add an additional two business days to ensure a timely delivery.

If you have any questions regarding our shipping policies please do not hesitate to contact us toll free at 305-393-8588 9AM to 5PM Eastern time from Monday through Friday.
Local Orders
If you live in the greater Miami area shopping at Carmen & Lola is even more convenient. All local orders are hand delivered by one of our drivers in a refrigerated truck unless you specify otherwise. Most orders are delivered the next business day (weather, traffic, and order volume permitting). There is no extra charge for this service, please choose ground service rate at check-out.
Returns & Replacements
If you receive damaged or incorrect merchandise, please contact our customer support toll free at 305-393-8588 and we will replace any damage goods it as soon as practical. If you're not fully satisfied with your order please give us the opportunity to make you happy. You just need to contact us within 30 days and we'll replace or refund it. Let us know the reason of your decision on the back of your packing slip. Please repack your order, including the packing slip, and ship to the following address:
9391 NW 13th St. Doral, Fl 33172